Recent Water Damage Posts

Kitchen Dishwasher Disaster in Lakeway

3/8/2019 (Permalink)

Water Damage Kitchen Dishwasher Disaster in Lakeway Dishwasher Hose

It's amazing to think such a small hose with such a small hole can cause such great damage. The dishwasher hose pictured is what caused an entire house to be flooded in every room.

SERVPRO of South Austin was contacted to help the homeowners get their house contents packed up and dried out as quickly as possible. We sent a crew out to pack up items that needed to be stored in our facility temporarily. We also worked to move furniture out of the home because all of the flooring had to be removed.

SERVPRO of South Austin can help with drying out your home, storing your items in our warehouse and also with reconstruction of walls and flooring that may have to be removed. 

How Long Does It Take To Dry?

3/8/2019 (Permalink)

Water Damage How Long Does It Take To Dry? Drying Time

Good question. Depending on the severity, depth of water and size of the saturated spaces... it could take anywhere from a day to a full week.

Our technicians are highly trained in mold remediation, water mitigation, fire restoration, bio hazard clean up and we also offer remodeling and reconstruction. They know how many fans and dehumidifiers to place per square foot for optimal drying time. If any cuts have to be made, they are sure to make them so that it is easy for a contractor to come in and build back what was removed or damaged.

Call SERVPRO of South Austin 512-301-7765 with any type of emergency situation having to do with water, fire, mold or bio hazard (dead animals, chemicals and even human remains).

Drying out the Kitchen in a South Austin Home

3/7/2019 (Permalink)

Water Damage Drying out the Kitchen in a South Austin Home Wet Kitchen Cabinets

A large leak in the wall affected all the cabinets in the kitchen of this South Austin house. The homeowner called us after he had the plumber fix the problem so that we could dry the cabinets properly. The counter tops were detached and the cabinets had to be removed from the walls to allow air to circulate in the wet spaces.

Once the cabinets were removed we set up fans and dehumidifiers to eliminate the moisture from the air and also the wet structures. Our technicians are very careful to place the equipment in optimal locations to maximize drying time and effectiveness.

Call SERVPRO of South Austin 512-301-7765 to help with any kind of mold remediation, water mitigation, fire restoration or bio hazard clean up you may have.

Flood

2/4/2019 (Permalink)

Water Damage Flood Covered in mud

Living in the beautiful hill country around Austin can also get dirty if you are in a low lying flood zone.

SERVPRO of South Austin has helped many people to clean out the mud and debris a flood can push into a home.

Our crew are experts at knowing what needs to be done first to restore your home back to livable.

Removal of the mud is most important to make a safe place to walk and work. Checking all baseboards in every room and sheet rock to see how much the water penetrated them and then to dry it all out.

If you have any kind of fire, water or mold damage, call SERVPRO of South Austin for all of your remediation needs 512-301-7765

6 Ways to Deal with Residential Water Damage

6/16/2014 (Permalink)

Water Damage 6 Ways to Deal with Residential Water Damage SERVPRO of South Austin performing water damage restoration

What’s a job SERVPRO of South Austin recently completed?

Last month, we performed a water damage job at the Dell Diamond in Round Rock, Austin where 10,000 square feet was affected. We received the job and immediately dispatched Crew Chiefs who began extracting water and providing emergency services. The Dell Diamond had multiple events that couldn’t be canceled. We were able to move the equipment for the events and ensure the facility was dried out in a timely fashion.

What approach do you take with customers during your first contact?

When first working with a customer, it’s important to assess the situation and prevent any safety hazards. After verifying that there aren’t any potential safety hazards, I walk the job with them and address any concerns as well as discuss my plan of action to “make it like it never even happened.” I then begin the emergency services, which consist of extracting standing water, removing materials that cannot be salvaged, and then setting up the drying equipment. Prior to leaving, I set up a time for me to come back the next day to follow up on the drying process and ensure the structure is drying correctly.

What should someone expect of a cleanup and restoration company?

We’re an emergency service business so you should expect us to respond 24/7. When you call SERVPRO of South Austin, a staff member will always answer the phone — regardless of the date and time. A Crew Chief will dispatched immediately and will begin providing emergency services upon site arrival. In addition, you should expect your restoration vendor to have IICRC certified technicians.

Can you explain the steps one should take in the event of a water damage emergency?

1.     Shut off the source of the water, if possible, or contact a qualified party to stop the water source.

2.     Turn off circuit breakers for wet areas of the building (when access to the power distribution panel is safe from electrical shock).

3.     Remove as much excess water as possible by mopping and blotting.

4.     Wipe excess water from wood furniture after removing lamps and tabletop items.

5.     Remove and prop up wet upholstery cushions for even drying.

6.     Place aluminum foil or wood blocks between furniture legs and wet carpeting.

And what steps can someone take in a fire damage emergency?

First, I need to really stress that the first 48 hours after fire damage can make the difference between restoring and replacing your property and personal belongings. But here’s what you can do until help arrives:

1.     Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.

2.     Place clean towels or old linens on rugs and high-traffic areas and upholstery.

3.     Coat chrome faucets, trim and appliances with petroleum jelly or oil.

Tell me about the most rewarding job you’ve ever completed.

There was a flood emergency in South Austin and my Production Manager called me to respond. An elderly woman was dealing with a flooded house. When I arrived on site, I learned that her toilet had overflown, and when I tested the area around her toilet, there was approximately one square foot of carpet affected. I cut the carpet pad and cleaned the carpet for her. It was extremely rewarding to help someone in his or her time of need and deliver the news that the damage wasn’t as bad as she’d thought.