Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

Once we arrive at your location, we will walk through the site with you to determine the areas that have been affected. We will then do a pretest for the durability of surfaces as needed. This will help to identify those items that can be restored. Once we have determined what can be salvaged, we will make an inventory list of items in each affected area. Finally, we will give you a summary of our findings and explain the best steps for restoration of your items and also the structure.

SERVPRO of South Austin is dedicated to helping you get your life back.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction